Rewards App
How can we help?
What is M&S Symeonides Rewards?
M&S Symeonides Rewards is our new and updated customer reward scheme. Collect points as always, every time you shop, and get the chance to receive personalised offers and treats.
How do I join the M&S Symeonides Rewards?
To join M&S Symeonides Rewards download the Rewards application to your device free from App Store or Google Play and online at https://rewards.symeonidesfashion.com
I am already a member of the Loyalty program, with a physical card. What do I need to do now?
Existing members of M&S Loyalty card that have had at least one transaction at M&S Symeonides since 18/02/2021 will be able to register on by downloading the M&S Symeonides Rewards App and registering. All Points balance available on the M&S Loyalty card has been transferred to M&S Rewards.
Existing members of M&S Loyalty card that did not have at least one transaction at M&S Symeonides since 18/02/2021 will have to register as new members, and any points balance is not available on M&S Rewards.
Until 31/12/2024 members that have not registered on the M&S Symeonides Rewards App will have the opportunity to redeem points by displaying their plastic M&S Loyalty Card. From 01/01/2025 redemption of points will not be possible for members that have not registered on the M&S Symeonides App.
Where can I use my M&S Rewards?
You can use M&S Symeonides Rewards when shopping in M&S Stores in Limassol, Larnaca, Paphos and Paralimni or on the M&S Symeonides website
When will I receive my M&S Symeonides Rewards personalised offers?
You won’t always have offers in your Rewards hub, but keep checking back as new ones will appear.
How will I know if I have received an M&S Symeonides Rewards offer?
You will find all your offers in your M&S Symeonides Rewards app. Make sure you also opt in to receive M&S Symeonides Rewards marketing communications to get the most out of your app, as we’ll send you an email every time a new offer arrives.
On how many devices can I have an account in the M&S Rewards?
As many as you wish. However, the account is unique, and redemption can only be made by the owner of the account.
I wish to replace my device; can I install the application without changing my account?
Yes.
How do I collect points?
For every one (1) Euro € spent, one (1) point is earned. Points earned per transaction and total accumulated points are shown on the sales receipt, as well on the M&S Symeonides Rewards App.
How many points do I need to be able to start redeeming?
For every 375 accumulated points the corresponding value is five euro (€5) discount. During points redemption a discount is applied on the coinciding transaction, according to the total value of the redeemed points, and cannot be exchanged with credit vouchers or cash.
Points redemption is available to users of the M&S Symeonides Rewards App. For points to be redeemed the unique QR code available on the M&S Symeonides App must be presented at any Point-of-sale operator before proceeding to payment, to verify the identity of the M&S Rewards member.
How can I contact M&S?
Via email info@symeonides.eu
Via Phone 22740740
Our customer service line is open Mon-Thu: 8:30 – 16:00 and Friday 8:30 – 13:00. Our team are fluent in English and Greek for your better service.
Can I edit my personal details?
Yes, you can edit your personal details in settings in the application.
Can I delete my personal details?
Yes, after leaving M&S Rewards, all your personal details are permanently deleted from the system.
